Frequently asked Questions
Products
WHERE IS YOUR PRODUCT MADE?
Most of our products are manufactured in Italy, Finland and Tallinn. Some of our products are manufactured in China.
You can find the country of manufacture of each product on the product card.
HOW DO I CHOOSE THE RIGHT SIZE?
Most of our products are one size, so you don't have to worry about choosing a size.
Some products are available in sizes ONE (approx. XS-M) and TWO (approx. L-XXL), while others are available in sizes XS-XL. Each product has measurements that we recommend checking to find the right size.
If you are unsure about the right size, feel free to contact us at info@itgoes.fi and we will be happy to help.
HOW DO I CARE FOR THE PRODUCTS?
We strongly encourage proper product care to ensure your ITGOES products stay in good condition for a long time.
For us, taking care of your clothes means more than just washing, such as airing, storing them properly, and brushing kid mohair knitwear. You can find more detailed care instructions for different materials here. If you wish, you can also contact us at info@itgoes.fi
Delivery
WHAT DELIVERY OPTIONS ARE THERE?
You can choose from the following delivery methods:
- Postal delivery to a post office or parcel machine €6.50
The delivery method will appear if the service is available in your zip code area.
The delivery fee will be added to your order after you select the delivery method and location at checkout. Please provide a valid mobile phone number and email address when ordering.
WHAT IS THE DELIVERY TIME?
We aim to process orders as quickly as possible after receiving them. Delivery time for in-stock items is usually 1-3 business days.
We aim to ship orders placed before 5pm on the same business day. Orders placed on weekends and holidays will be processed the next business day.
change and return
WHAT KIND OF RETURN RIGHT DO YOU HAVE?
We offer a 14-day exchange and return policy for all products purchased from our online store. In order for us to accept your return, the products must be in their original condition and packaging, and unused.
HOW DO I MAKE A RETURN?
If you want to return a product you ordered, please notify us of your return at info@itgoes.fi. Please include your order number and the products you are returning in the message.
Pack the products in their original condition and packaging in the shipping bag you received and attach the return label we sent with your order. Take the return to the nearest Posti office and keep the receipt for the delivery.